Back to customersSolace Hotels
HOSPITALITYINFYNEX POS

How Solace Hotels keeps 30 outlets selling ‑ even offline

A hotel group moved restaurants, bars and shops onto Infynex POS - and has not lost a sale to an outage since.

30
outlets on one POS
0
sales lost to outages
2x
faster table turns
18%
higher average spend

◆ THE CHALLENGE

Outages that cost real money

Solace's old tills stopped working whenever the network dropped, which in remote resorts happened every week.

  • Lost sales during outages
  • Separate systems for each outlet
  • Room charges entered by hand

◆ THE SOLUTION

One POS that never stops selling

  1. 01InstallAll 30 outlets live in under a month.
  2. 02ConnectRoom charges post straight to guest folios.
  3. 03Go offlineEvery till keeps selling without the network.

Offline-first tills keep every outlet trading, and sales sync safely the moment the connection returns.

“We lost connection for four hours on our busiest night. Guests never noticed.”
Amara Okafor, Operations Director at Solace Hotels

◆ THE RESULTS

Every sale, every time

Zero sales lost to outages since go-live, with table turns twice as fast and average spend up 18%.

Products in this story:Infynex POS

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