◆ THE CHALLENGE
Three systems, zero visibility
Brightline grew from 30 to 120 stores in four years. Each store ran its own till software, stock lived in spreadsheets, and shifts were planned on paper. Head office only saw real numbers once a week.
- Popular sizes sold out while back rooms were full
- Checkout queues of 10+ minutes on weekends
- No single view of staff hours across stores
◆ THE SOLUTION
One POS for every store, one HRIS for every team
- 01Pilot2 stores live in 10 days, with staff trained in one shift.
- 02Roll out10 stores a week, with stock moved over automatically.
- 03Connect HRISShifts and hours flow straight into payroll.
Live stock across every store means staff can find an item anywhere in seconds and ship it to the customer. Offline mode keeps tills running during outages, which used to cost the busiest stores hundreds of sales a month.
“Adding a new store went from a three week project to a checkbox. We opened 14 stores this year without hiring a single extra person at head office.”
◆ THE RESULTS
More sales, less admin
Within six months, stock-outs on best sellers dropped by 42%. Average checkout time fell from 3 minutes to under 1 minute, and store managers got back around 6 hours a week.
